Refund policy

Returns
Our online store policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a  exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Jewellery 
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase. And please understand that as a small business an exchanges for change of mind or incorrect size, return P&H is paid for by the customer. 

Refunds (if applicable) 😊

The only products that may be eligible for refunds are faulty items. And only that of manufacturing faults.

This EXCLUDES

- Normal wear, tear and use of clothing.

- Shrinking of fabric less than 5-10% ( as majority of fashion is not pre-shrunk, so please adhere to washing instructions, included in your package, and on our website)

- Torn belt loops. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

As in accordance with Australia Consumer Law Refunds are only issued on the occasion we can not repair and return your item in a timely manner (a fortnight for both instore and online purchases), or replace the item, for the exact same. And in that order. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@godessclothing.com.

Final Clearance items (if applicable)
Only regular priced items may be exchanged or refunded, unfortunately Final Clearance Items cannot.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@godessclothing.com and send your item to: GodessShop, 22 sunrise avenue, Budgewoi NSW 2262, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Godess Boutique, Shop 1, 91 Scenic Drive, Budgewoi NSW 2262, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.